Dementia Sensitive Culture

Here. Most aggression takes place during care. Document triggers from prior shifts. Videotape to see what mistakes are being made. Listening helps the anxious patient. So, one staff talks to the patient as another does the care. Do not kneel to put shoes on, the patient may pull the hair and kick. Tone of voice should convey choice giving and not orders.

Advantages of Flexibility with Staff

Here.